Shipping policy
SHIPMENTS
CINS S.L. will not send any product until the Administration Department has verified that the payment has been made.
The delivery will be considered made at the time the carrier has made the products available to the customer and the latter has signed the delivery receipt document. It is up to the customer to verify the products upon receipt and expose all the caveats and claims that may be justified in the delivery receipt document.
CINS S.L. will send the products by the means it deems appropriate to fulfil its commitments.
Postage and handling
A charge for shipping costs will be applied depending on the selected delivery area. However, CINS S.L. RESERVES THE RIGHT TO REQUEST AN ADDITIONAL AMOUNT for especially heavy or bulky orders. In case this occurs and the customer is not interested in formalising the order with the shipping costs indicated, the amount paid will be refunded and the order will be cancelled. CINS S.L. will be exempt from any other commitment or obligation with the customer.
A product may be included in the store that, due to its special characteristics, entails a particular shipping cost.
Delivery time
Generally, an order is sent (departs from our warehouses to destination) the next business day for those orders whose proof of payment has been sent to us before 12:00 noon. If the proof of payment is sent after this time, two business days later. The delivery at destination will be made depending on the destination area. In Peninsular Spain, it will be 48/72 hours following the day of shipment. However, these deadlines are indicative and may vary for reasons beyond our company's control. CINS S.L. does not commit to any specific delivery time, since the shipping process depends on third parties.
If a delivery is going to be delayed more than 7 business days, CINS S.L. will contact the customer to communicate and give him the option to cancel the order and receive his money back immediately by bank transfer.
Some products may have a special delivery time, in which case it will be indicated in the general characteristics of the article. If there is any particularity in the delivery (special hours, difficult access...) please inform us at 948 24 23 08 or by email at info@cins.es.
Orders will not be served to PO Boxes.
Stock rupture
On the Web we only offer for sale products in stock, either in our own warehouse or in that of some entity, manufacturer or wholesaler, which allow us to serve the product in the time described as a delivery time. However, the synchronisation of the web with the warehouses is not instantaneous. In addition, in the period of time between a customer registering an order on the Web until we receive and process the proof of payment, some product could be sold out. Therefore, there could be some isolated case in which we cannot serve an order due to lack of stock.
When it is not possible to serve a product due to lack of stock, CINS S.L. will contact the customer to inform him, cancel the order and return his money immediately by bank transfer.
In these cases, the amount will always be refunded to the customer and the order will be cancelled. IT WILL NOT BE POSSIBLE TO KEEP THE PRICE OF THE PRODUCT SOLD OUT TO SERVE IT WHEN THE STOCK IS REPLENISHED, since the price of the product changes in each replenishment depending on our purchase price.
Factors that may affect shipping and delivery services
At CINS Home, we strive to offer a reliable and efficient shipping and delivery service for all our customers. However, sometimes events and conditions beyond our control may arise that may affect delivery times or the availability of certain services. Here we offer you detailed information about the possible causes of delays and how we handle these situations to reduce the impact on your shopping experience.
1. Impact on Service at Local, European and Global Level
Depending on the place of origin and destination of the orders, certain factors can influence the delivery time, either locally, within Europe or globally.
We are committed to promptly reporting any changes that may affect shipments and to keeping our customers updated on delivery times.
2. Possible Reasons for Delay in Deliveries
A) Weather Conditions and Other Service Interruptions
Seasonal Weather Events: Phenomena such as winter storms, heavy snowfall, hurricanes or forest fires can delay the transport of goods and affect delivery routes.
Interruptions due to Special Events or National Emergencies: Some circumstances, such as sporting events, national celebrations, public health emergencies or additional safety measures, may cause delays.
Industrial Actions and Strikes: Transport strikes, customs personnel or other essential services can also affect delivery times.
(B) Technological and Operational Problems
Technical and Network Updates: Sometimes, updates to our internal systems or those of our logistics partners may temporarily affect the service.
Technology Disruptions: Failures in operating systems or logistics platforms can cause delays in the processing and updating of shipping information.
In the event of these problems, our technical team works vigourously to assess the situation and restore service as soon as possible.
3. Our Commitment to Safety and Customer Service
Priority in Team and Customer Security: The safety and well-being of our teams, both our e-commerce and our logistics partners, are fundamental to us. Ensuring that every member of our team is safe and that each package arrives in the best conditions is our priority.
Proactive Communication: Whenever interruptions arise or significant delays are expected, we will notify our customers as soon as possible. In addition, we will provide regular updates on the status of the affected shipments.
Measures to Minimise the Impact: In case of delays, we redirect our operations and use alternative delivery methods when feasible. Our customer service team is available to answer any questions and provide additional support.
4. What you can expect in case of delays
Shipping Status Notifications: You will receive updated notifications in case your order is delayed.
Direct Contact Option: Our customer service team is available for any questions related to the status of your shipment. We are here to support you and ensure that you have all the necessary information.
CINS S.L. will not send any product until the Administration Department has verified that the payment has been made.
The delivery will be considered made at the time the carrier has made the products available to the customer and the latter has signed the delivery receipt document. It is up to the customer to verify the products upon receipt and expose all the caveats and claims that may be justified in the delivery receipt document.
CINS S.L. will send the products by the means it deems appropriate to fulfil its commitments.
Postage and handling
A charge for shipping costs will be applied depending on the selected delivery area. However, CINS S.L. RESERVES THE RIGHT TO REQUEST AN ADDITIONAL AMOUNT for especially heavy or bulky orders. In case this occurs and the customer is not interested in formalising the order with the shipping costs indicated, the amount paid will be refunded and the order will be cancelled. CINS S.L. will be exempt from any other commitment or obligation with the customer.
A product may be included in the store that, due to its special characteristics, entails a particular shipping cost.
Delivery time
Generally, an order is sent (departs from our warehouses to destination) the next business day for those orders whose proof of payment has been sent to us before 12:00 noon. If the proof of payment is sent after this time, two business days later. The delivery at destination will be made depending on the destination area. In Peninsular Spain, it will be 48/72 hours following the day of shipment. However, these deadlines are indicative and may vary for reasons beyond our company's control. CINS S.L. does not commit to any specific delivery time, since the shipping process depends on third parties.
If a delivery is going to be delayed more than 7 business days, CINS S.L. will contact the customer to communicate and give him the option to cancel the order and receive his money back immediately by bank transfer.
Some products may have a special delivery time, in which case it will be indicated in the general characteristics of the article. If there is any particularity in the delivery (special hours, difficult access...) please inform us at 948 24 23 08 or by email at info@cins.es.
Orders will not be served to PO Boxes.
Stock rupture
On the Web we only offer for sale products in stock, either in our own warehouse or in that of some entity, manufacturer or wholesaler, which allow us to serve the product in the time described as a delivery time. However, the synchronisation of the web with the warehouses is not instantaneous. In addition, in the period of time between a customer registering an order on the Web until we receive and process the proof of payment, some product could be sold out. Therefore, there could be some isolated case in which we cannot serve an order due to lack of stock.
When it is not possible to serve a product due to lack of stock, CINS S.L. will contact the customer to inform him, cancel the order and return his money immediately by bank transfer.
In these cases, the amount will always be refunded to the customer and the order will be cancelled. IT WILL NOT BE POSSIBLE TO KEEP THE PRICE OF THE PRODUCT SOLD OUT TO SERVE IT WHEN THE STOCK IS REPLENISHED, since the price of the product changes in each replenishment depending on our purchase price.
Factors that may affect shipping and delivery services
At CINS Home, we strive to offer a reliable and efficient shipping and delivery service for all our customers. However, sometimes events and conditions beyond our control may arise that may affect delivery times or the availability of certain services. Here we offer you detailed information about the possible causes of delays and how we handle these situations to reduce the impact on your shopping experience.
1. Impact on Service at Local, European and Global Level
Depending on the place of origin and destination of the orders, certain factors can influence the delivery time, either locally, within Europe or globally.
We are committed to promptly reporting any changes that may affect shipments and to keeping our customers updated on delivery times.
2. Possible Reasons for Delay in Deliveries
A) Weather Conditions and Other Service Interruptions
Seasonal Weather Events: Phenomena such as winter storms, heavy snowfall, hurricanes or forest fires can delay the transport of goods and affect delivery routes.
Interruptions due to Special Events or National Emergencies: Some circumstances, such as sporting events, national celebrations, public health emergencies or additional safety measures, may cause delays.
Industrial Actions and Strikes: Transport strikes, customs personnel or other essential services can also affect delivery times.
(B) Technological and Operational Problems
Technical and Network Updates: Sometimes, updates to our internal systems or those of our logistics partners may temporarily affect the service.
Technology Disruptions: Failures in operating systems or logistics platforms can cause delays in the processing and updating of shipping information.
In the event of these problems, our technical team works vigourously to assess the situation and restore service as soon as possible.
3. Our Commitment to Safety and Customer Service
Priority in Team and Customer Security: The safety and well-being of our teams, both our e-commerce and our logistics partners, are fundamental to us. Ensuring that every member of our team is safe and that each package arrives in the best conditions is our priority.
Proactive Communication: Whenever interruptions arise or significant delays are expected, we will notify our customers as soon as possible. In addition, we will provide regular updates on the status of the affected shipments.
Measures to Minimise the Impact: In case of delays, we redirect our operations and use alternative delivery methods when feasible. Our customer service team is available to answer any questions and provide additional support.
4. What you can expect in case of delays
Shipping Status Notifications: You will receive updated notifications in case your order is delayed.
Direct Contact Option: Our customer service team is available for any questions related to the status of your shipment. We are here to support you and ensure that you have all the necessary information.