Return policy

SHIPPING

CINS SL will not send any product until the Administration Department has verified that payment has been made.

Delivery shall be deemed to have taken place when the carrier has made the products available to the customer and the latter has signed the delivery receipt. It is the customer's responsibility to check the products upon receipt and to state any reservations and complaints that may be justified in the delivery receipt.

CINS SL will send the products by the means it deems appropriate to meet its commitments.

Shipping costs

A shipping charge will be applied depending on the selected delivery area. However, CINS SL RESERVES THE RIGHT TO REQUEST AN ADDITIONAL AMOUNT for particularly heavy or bulky orders. In the event that this occurs and the customer is not interested in formalizing the order with the indicated shipping costs, the amount paid will be refunded and the order will be cancelled. CINS SL will be exempt from any other commitment or obligation to the customer.

Some products may be included in the store that, due to their special characteristics, entail a special shipping cost.

Delivery time

Generally, an order is shipped (leaves our warehouses for its destination) the following business day for those orders for which proof of payment has been sent to us before 12:00 noon. If proof of payment is sent after this time, it will be sent two business days later. Delivery at destination will be made depending on the destination area. In mainland Spain, it will be 48/72 hours following the day of shipment. However, these times are indicative and may vary for reasons beyond our company's control. CINS SL does not commit to any specific delivery time, since the shipping process depends on third parties.

If a delivery is going to take more than 7 business days, CINS SL will contact the customer to inform them and give them the option to cancel the order and receive their money back immediately by bank transfer.

Some products may have a special delivery time, in which case it will be indicated in the general characteristics of the article. If there is any particularity in the delivery (special times, difficult access...) please inform us at 948 24 23 08 or by email at info@cins.es.

Orders will not be delivered to PO Boxes.

Out of stock

On the Web we only sell products in stock, either in our own warehouse or in that of an entity, manufacturer or wholesaler, which allows us to deliver the product within the time described as the delivery time. However, the synchronization of the Web with the warehouses is not instantaneous. In addition, in the period of time between when a customer registers an order on the Web until we receive and process the proof of payment, some product could be out of stock. For this reason, there could be some isolated cases in which we cannot deliver an order due to lack of stock.

When it is not possible to supply a product due to lack of stock, CINS SL will contact the customer to inform them, cancel the order and return their money immediately by bank transfer.

In these cases, the amount will always be refunded to the customer and the order will be cancelled. IT WILL NOT BE POSSIBLE TO MAINTAIN THE PRICE OF THE SOLD OUT PRODUCT TO SERVE IT WHEN THE STOCK IS RESTOCKED, since the price of the product changes with each restocking based on our purchase price.

Factors that may affect shipping and delivery services

At CINS Home, we strive to provide a reliable and efficient shipping and delivery service for all of our customers. However, occasionally events and conditions beyond our control may arise that may affect delivery times or the availability of certain services. Here we provide detailed information about the possible causes of delays and how we handle these situations to reduce the impact on your shopping experience.

1. Impact on Service at Local, European and Global Level

  • Depending on the origin and destination location of your orders, certain factors may influence delivery times, whether locally, within Europe or globally.
  • We are committed to providing prompt notification of any changes that may affect shipments and keeping our customers updated on delivery times.

2. Possible Reasons for Delays in Deliveries

a) Weather Conditions and Other Service Interruptions

  • Seasonal Weather Events : Phenomena such as winter storms, heavy snow, hurricanes or wildfires can delay the transportation of goods and affect delivery routes.
  • Interruptions due to Special Events or National Emergencies : Some circumstances, such as sporting events, national celebrations, public health emergencies, or additional safety measures, may cause delays.
  • Industrial Actions and Strikes : Strikes by transport, customs personnel or other essential services may also affect delivery times.

b) Technological and Operational Problems

  • Technical and Network Updates : Occasionally, updates to our internal systems or those of our logistics partners may temporarily impact service.
  • Technology Interruptions : Failures in operating systems or logistics platforms may cause delays in processing and updating shipping information.
  • In the event of such issues, our technical team is working hard to assess the situation and restore service as quickly as possible.

3. Our Commitment to Safety and Customer Service

  • Prioritizing Team and Customer Safety : The safety and well-being of our teams, both in our e-commerce and our logistics partners, is paramount to us. Ensuring that each member of our team is safe and that each package arrives in the best condition is our priority.
  • Proactive Communication : Whenever disruptions arise or significant delays are anticipated, we will notify our customers as soon as possible. In addition, we will provide regular updates on the status of affected shipments.
  • Measures to Minimize Impact : In the event of delays, we redirect our operations and use alternative delivery methods where feasible. Our customer service team is available to resolve any queries and provide additional support.

4. What to Expect in Case of Delays

  • Shipping Status Notifications : You will receive updated notifications in case your order experiences a delay.
  • Direct Contact Option : Our customer support team is available for any queries regarding the status of your shipment. We are here to support you and ensure that you have all the necessary information.